Jasmine Grove opened in 2010 to support predominately South Asian women and children fleeing Domestic Abuse (but all cultures are welcomed) which consists of 11self contained flats consisting of bedsits and 1-3 bedroomed flats. The service has staff cover 24/7 to ensure all the customers feel safe and secure during their stay. The service provides support to individuals to address any identified needs they may have.
We also have a specially adapted to flat to support a disabled person. The flats are furnished with basic living essentials to ensure the customers feel safe and secure. We work alongside other external agencies to provide housing, emotional, financial support and other support if requested.
We also provide a bilingual staff team to support customers with language concerns specialising in Urdu, Hindi, Punjabi Mirpuri, and Bengali but have access to Languageline for any additional language needs. We also provide a ESOL tutor who will support the women in the service to improve or learn their English language.
Jasmine Grove gives the customers the comfort of a communal lounge for all the families to socialise, a laundry facility, a large garden area, use of a communal computer, a library (both children and women) and a quiet room, prayer mats are also available for customers to use whilst staying at the service.
Jasmine Grove consists of 5 full time support workers within the refuge, 1 children’s worker also in the refuge, 2 floating support workers and manager plus the addition of several volunteers.
The role of a Support Worker is to provide advice, guidance and information to women and families who have experienced Domestic Abuse. The support team will look at all customers individually and ensure that any identified support need is met in a culture sensitive way. Support staff are available at Jasmine Grove 24 hours a day 7 days a week so customers can be reassured of their safety at all times. The staff will support customers to external appointments if necessary and translate for the customers if this is needed. The staff will work with customers to try and achieve dreams the customers may have for the future and to involve the women in working towards their own future wishes.
The children’s worker is a new post that was set up in July 2011 to support the children at the refuge with their own needs. The children receive 1-1 support with the worker but also have access to the activities that take place daily within the refuge. (painting, gluing, educational,etc) but the main reason for this service is to build up the confidence in the children and to make their stay at Jasmine Grove happier. The children’s worker will work alongside other external agencies if necessary and support the family to move forward. School places are found locally for any child of school age.